24/7 RESPONSE

Incident Response 24/7

Immediate containment, forensic analysis, and controlled recovery to restore operations without destroying evidence. Ransomware, breaches, M365 compromise.

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— Immediate response —

Is your company under attack?

If you are suffering from ransomware, a data breach, or the compromise of Microsoft 365 accounts, the T.I. RESCUE response team contains the attack, investigates what happened, and recovers operations in a controlled manner, preserving evidence. Contact us or write to us via the WhatsApp button on this page, and in the meantime, follow these first steps.

— First steps —

What to do in the first minutes?

1. Isolate from the network

Disconnect the cable or wifi from the affected devices. Do not turn them off: memory holds evidence.

2. Do not pay or negotiate

Do not contact the attackers without advice.

3. Change passwords

From a clean device, and close active sessions.

4. Do not delete or restore

Logs and encrypted files are useful for the investigation.

5. Call a response team

And if personal data is involved, check if you must report the incident.

— Our process —

What do we do during the response?

Containment

Isolation of devices, revocation of sessions and tokens, blocking of compromise indicators, and preservation of evidence.

Investigation

Critical logs, "patient zero", entry vector, and actual scope of impact.

Eradication and recovery

Elimination of the attack vector and prioritized restoration with verified backups.

Closure

Report with the timeline, findings, and recommendations to prevent recurrence.

Response timeline

0-60 min

Isolation of devices, revocation of sessions/tokens, blocking of compromise indicators, and preservation of evidence.

60-120 min

Collection of critical logs, identification of "patient zero", and impact classification.

120-240 min

Prioritized restoration with verified backups and eradication of the attack vector.

Frequently asked questions about incident response

What types of incidents do you handle?

Ransomware, data breaches, compromise of Microsoft 365 accounts, and other attacks that affect the company's operations or information.

Should I pay the ransomware ransom?

It is not recommended to do so without advice: paying does not guarantee data recovery. Read what to consider before paying a ransom.

Can files be recovered without paying?

Often yes, if there are valid backups or a decryption tool exists. See how to recover ransomware files without paying.

Why should I not turn off the devices?

Because evidence in memory that helps understand the attack is lost. It is better to isolate them from the network.

Under attack? Let's talk now

T.I. RESCUE is a Colombian cybersecurity company based in Medellín.

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